Our client is a global Business Process Outsourcing (BPO) leader based in Bulgaria. We're looking for
a Customer Support representative (SCR) with German or French to join their team.
Essential Duties and Responsibilities:
incoming customer calls regarding billing issues, product problems,
service questions and general client concerns;
- Responsible for maintaining a high level of professionalism with
clients and working to establish a positive rapport with every
- Update customer information in the customer service database during and after each call;
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies;
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
level of German or French and English;
good communication skills;
organizational and problem solving skills;
- Ability to work under targets and with deadline.
attractive salary and bonus scheme;
If you are interested in this opportunity please fill our application form and send your CV in English. All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted. Our services are free of charge for all applicants.
Radioactive International Recruitment and its employment activities are based on a Recruitment license № 2199 issued on 12.01.2017