Our client is a global Business Process Outsourcing (BPO) leader based in Bulgaria. We're looking for

Customer Support representative (SCR) with German or French to join their team.


Essential Duties and Responsibilities:

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns;
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller;
  • Update customer information in the customer service database during and after each call;
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies;
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.

Requirements:

  • Excellent level of German or French and English;
  • Very good communication skills;
  • Good organizational and problem solving skills;
  • Ability to work under targets and with deadline.
Our client offers:
  • Very attractive salary and bonus scheme;
  • Full-time assignment;
  • Professional development;

      If you are interested in this opportunity please fill our application form and send your CV in English. All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted. Our services are free of charge for all applicants.

      Radioactive International Recruitment and its employment activities are based on a Recruitment license № 2199 issued on 12.01.2017