Our client is a full-service digital marketing agency that provides a broad range of innovative solutions, focused on the finance industry, with offices in Haifa, Cairo, New York, Belarus, Saudi Arabia, Egypt, and Sofia. By bridging the elements of traditional marketing, web design, brand management, and programming, our team integrates them to provide the ultimate solutions for your business.

For our Department in Sofia, Bulgaria now, we are looking for Quality Assurance Analyst with Arabic language.

Responsibilities:

  • Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization;
  • Provides feedback to assist in the creation of performance improvement goals and the development of training programs;
  • Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities;
  • Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all Call Center teams and sites.

Primary Qualifications:

  • Fluent in Arabic and English;
  • More than 1 year of experience in the field or in a related area will be an advantage;
  • Experience in Windows, MS Office, Internet browsing;
  • Experience in coaching and training individuals or groups required;
  • Demonstrated ability with the design and application of innovative ideas, developing creative solutions and motivating a team to share knowledge and complete tasks on time;

What we offer:

  • Competitive salary;
  • Excellent social benefits;
  • Opportunity for personal and professional growth;
  • Fast-paced and constantly changing environment;
  • Young and diverse team of passionate and self-motivated professionals;
  • Friendly company culture built entirely around people's happiness.

Only shortlisted candidates will be contacted. Our services are free of charge for all applicants.

Radioactive International Recruitment and its employment activities are based on a Recruitment license № 2199 issued on 12.01.2017

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