For one of our clients - multinational company, leader in providing excellent customer care -we are looking for a Quality Assurance Specialist with Polish / Turkish  or German.
Responsibilities:

  • Perform quality assessment in line with QMA guidelines and structure and identify areas for improvement through call observation and analysis of CSAT metricsEnsure that target number of monitoring sessions is met on a daily/weekly/monthly basis. - Build improvement with constructive, non-biased 1:1 feedback on monitoring assessments
  • Provide updates on progress, trends and concerns and ensure that any issues impacting CSAT and Quality are flagged. - Ensure that the monitoring database is updated and maintained and that any risks/issues are reported

Requirements:
  • In-depth working knowledge - Fluency in Polish / Turkish / German language - both written and verbalExcellent conversational and written knowledge in English - Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Access, Outlook) for creating 
  • Being able to work on late shifts and shifts during the weekend - Minimum of 6 months of customer service working experience

Our client offers:
  • Competitive remuneration scheme including monthly performance bonus Social package including: additional healthcare insurance, gift vouchers, social team activities
  • Opportunities for long-term professional career Entitlement to company internal training and development accordingly global standards 
  • Friendly and accessible office location - 8 hours working day on shifts 

If you are interested in this opportunity please send your CV in English. All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted. Our services are free of charge for all applicants.
Radioactive International Recruitment and its employment activities are based on a Recruitment license № 2198/12.01.2017.